Frequently Asked Questions

  We have gathered some of the most common questions in this FAQ. 

“HOW CAN I BUY YOUR PRODUCTS?”

You can buy our products from this page http://www.ilevia.com/how-to-buy/  or you can contact us at the following addresses:

 

 (+39) 0424 480034

 office@ilevia.comcom

 ilevia.italy

 

“CAN I TRY FOR FREE EVE SYSTEM?”

To try our products you can simply try our Live Demo or follow the Quickstart section for a first approach to the EVE Software

“HOW CAN I MANAGE IR MESSAGES?”

To manage IR MESSAGES you can use IR TRANS or the KNX Emitter, both purchasable from us. Please send an Email at this address for a quotation:

 

 office@ilevia.com 

 

“WHERE CAN I FIND A MANUAL?”

Learning Centre is the place where you can find all the information about our Software, if you need further information that you can’t find on our site please contact us at:

 

 (+39) 0424 480034

  support@ilevia.com

 

“WHICH PORTS SHOULD I OPEN TO ACCESS TO MY SERVER?”

 To access your Server from outside your LAN trough EVE Remote Plus you should open the port 18000 TCP inside your Firewall.

 

“WHAT DEVICE IS USED IN ADDITION TO THE RASPBERRY TO CONTROL A KNX  SYSTEM?”

 You need a KNX IP Interface purchasable here.

“THE DEMO VERSION WHICH LIMITATIONS DOES IT HAVE?”

 No limitation except for operation that is limited to 7 days (168 operating hours).

“IS A VIMAR SERVER REQUIRED TO CONTROL THE BY ME SYSTEM?”

 No, it is not necessary. Please follow this guide to understand how you can do it.

“HOW TO WORK WITH YOU? HOW TO BE A PARTNER?”

 Please contact us at:

 

 (+39) 0424 1660208

  support@ilevia.com

“ON WHICH PLATFORMS DOES YOUR SYSTEM WORK?”

Our system works on iOS, Android, Windows and OSX.

“MY LICENCE IS EXPIRED”

After the trial period you need to purchase a license(the activation will be online) by contacting us at these addresses:

 

 (+39) 0424 1660208

 info@ilevia.com

 ilevia.italy

“WHERE CAN I FIND A CATALOG WITH YOUR PRODUCTS / FEATURES?”

 You can find our Catalog at the following link.

“CAN KNX DEVICES BE PROGRAMMED USING ETS VIA THE X1?”

 Yes, it is possible.

 

“DO YOU SELL TO END USERS?”

 Usually not but we have some exceptions. Contact us for further information:

 

  (+39) 0424 1660208

 office@ilevia.com

 ilevia.italy

 

“WHO CAN I SEND MY RESUME TO?”

You can send your resume to the following address:

 

 info@ilevia.com

 

“I HAVE A CLIENT WITH AN EXISTING KNX INSTALLATION AND IS LOOKING AT ADDING REMOTE   ACCESS. FOR THIS DO I JUST NEED THE EVE SUITE OR DO I NEED SOMETHING ELSE TO ACT AS A   SERVER E.G. A COMPUTER AT THE HOUSE?”

You can use a Virtual Machine, Raspberry Pi or X1/X3 Server.

“HOW IS IT POSSIBLE TO SUPPLY YOUR SERVER WHEN MAINS SUPPLY IS FALLING?”

It is possible to use a UPS (Uninterruptible Power Supply) or an EVE X3 server with an integrated battery in case of power failure.

 

“HAVE YOU INTEGRATE YOUR SOFTWARE WITH ANY SCADA SYSTEM SUCH AS CITECT?”

Yes, we have integrated it utilizing the MQTT Protocol.

 

“IS THERE AN OPTION FOR  DISPLAY TIME/DATE, WEATHER AND SOME CENTRAL FUNCTION?”

Yes, the interface can be customized by the installer according to customer needs.

“WHAT IS THE THING TO LOOK AT IF I AM GOING TO CONNECT TO EVE THROUGH AN APP AND SAY CONNECTION FAILED?”

If you are having problems with this, please follow this guide.

 

“WHERE DO I FIND INFO ABOUT “HOW TO SETUP MODBUS” WITH EVE?”

You can find the guide here.

 

“DOES EVE WORK WITH MY HOME BTICINO?”

Yes, EVE System works with My Home BTicino.

 

“HOW CAN I ORDER THE ALL IN ONE KIT TOUCH PANEL 5.0?”

You can contact us at the following addresses:

 

 (+39) 0424 1660208

 office@ilevia.com

 ilevia.italy

 

“I AM LOOKING FOR DB FILES TO PROGRAM ilevia KNX DEVICES IN ETS”

You can find the files here.

 

“WHERE CAN I FIND THE URL FOR THE IP CAMERA? DOES EVE MANAGES HTTP OR RTSP?”

 Ask your trusted installer where to find the Camera IP Address, and yes EVE supports both RTSP and HTTP protocols.

 

“ARE THERE ANY SOFTWARE UPDATE COSTS?”

 The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.

 

“DOES THE COST DEPEND ON THE NUMBER OF FUNCTIONS/DEVICES USED IN THE PROJECT?”

 No, the price is fixed independently of the function used.

“GOOD MORNING. I ACTUALLY WANTED TO KNOW IF THE RASPBERRY UNIT IS THE SAME AS THE X1 SERVER?”

  No, EVE X1 has a different hardware and has one KNX port and two Modbus ports on board.

“CAN I CHANGE THE DIMENSION OF THE TEXTS INSIDE THE EVE REMOTE PLUS APP?”

In order to change the size of texts in case of reading problems, inside the application you will need to select the gear icon at the top left and select the drop-down menu of Display size, you can choose between: small – medium – great.

“HOW CAN I RESET MY SERVER IP?”

In order to change your server IP in the case you can’t access anymore you can follow this step-by-step guide.

“I CAN’T FIND MY SERVER IP, WHERE SHOULD I LOOK FOR IT?”

If you’re having trouble finding the IP of your EVE Server please use this link.