Welcome to our Learning CentreUse our online documentation as a reference book to answer your questions.
Frequently Asked Questions
We have gathered some of the most common questions in this FAQ.
“WHICH PORTS SHOULD I OPEN TO ACCESS TO MY SERVER?”
To access your Server from outside your LAN trough EVE Remote Plus you should open the port 18000 TCP inside your Firewall.
“THE DEMO VERSION WHICH LIMITATIONS DOES IT HAVE?”
No limitation except for operation that is limited to 7 days (168 operating hours).
“ON WHICH PLATFORMS DOES YOUR SYSTEM WORK?”
Our system works on iOS, Android, Windows and OSX.
“CAN KNX DEVICES BE PROGRAMMED USING ETS VIA THE X1?”
Yes, it is possible.
“HOW IS IT POSSIBLE TO SUPPLY YOUR SERVER WHEN MAINS SUPPLY IS FALLING?”
It is possible to use a UPS (Uninterruptible Power Supply) or an EVE X3 server with an integrated battery in case of power failure.
“IS THERE AN OPTION FOR DISPLAY TIME/DATE, WEATHER AND SOME CENTRAL FUNCTION?”
Yes, the interface can be customized by the installer according to customer needs.
“WHERE DO I FIND INFO ABOUT “HOW TO SETUP MODBUS” WITH EVE?”
You can find the guide here.
“DOES EVE WORK WITH MY HOME BTICINO?”
Yes, EVE System works with My Home BTicino.
“WHERE CAN I FIND THE URL FOR THE IP CAMERA? DOES EVE MANAGES HTTP OR RTSP?”
Ask your trusted installer where to find the Camera IP Address, and yes EVE supports both RTSP and HTTP protocols.
“ARE THERE ANY SOFTWARE UPDATE COSTS?”
The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.
“DOES THE COST DEPEND ON THE NUMBER OF FUNCTIONS/DEVICES USED IN THE PROJECT?”
No, the price is fixed independently of the function used.
“GOOD MORNING. I ACTUALLY WANTED TO KNOW IF THE RASPBERRY UNIT IS THE SAME AS THE X1 SERVER?”
No, EVE X1 has a different hardware and has one KNX port and two Modbus ports on board.
“CAN I CHANGE THE DIMENSION OF THE TEXTS INSIDE THE EVE REMOTE PLUS APP?”