Terms of Service

This translation is provided for information only. The Italian version prevails.

1. Who we are

The www.ilevia.com website and the services described in these terms are provided by ILEVIA S.r.l., Quartiere Prè 45, 36061 Bassano del Grappa (VI), Italy — VAT no. IT03516500240 — Tel. +39 0424 480034 — PEC (certified e-mail) ilevia@pec.it — e-mail info@ilevia.com (hereinafter "ilevia").

2. What these terms apply to

These terms govern the use of:

• the www.ilevia.com website, in all its languages, and of the domains that redirect to it;
• the ilevia cloud services and apps: the ilevia Control app (iOS, Android, Windows and web app at app.ilevia.com), the Demo Web, the remote connection between apps and ilevia servers, remote assistance and the ILEVIA app for AI assistants (for example ChatGPT).

The sale of products, server licences and the ilevia Manager configuration software are governed by their respective contracts, conditions of sale and licence agreements, which prevail over these terms to the extent they regulate the same matters. If you purchased a system through an installer or integrator, your relationship with them remains governed by the agreements made with them.

The use of the ilevia Control app is also governed by the app terms of use.

3. Acceptance and changes

By using the website or the services you accept these terms. If you do not accept them, please do not use them. ilevia may update the terms, for example when the services or the applicable rules change: the version in force is always published on this page, together with the date of the update. For significant changes to the cloud services we will give appropriate notice, for example on the website or in the app.

4. Use of the website

The content of the website (descriptions, data sheets, images, indicative prices, articles) is for information purposes. We endeavour to keep it accurate and up to date, but it may contain inaccuracies and product features may change without notice; images may differ from the actual product. For a project or an order, the offer and the technical documentation received from ilevia prevail.

The software, firmware, apps and documents that can be downloaded free of charge from the website are provided "as is", for use with ilevia products. Versions identified as beta are intended for testing and evaluation and must not be used in production systems.

By subscribing to the newsletter you will receive the communications described on the subscription page; you may unsubscribe at any time.

5. Intellectual property

The ilevia trademark, logos, product names, texts, images, videos, graphics and software on the website and in the apps belong to ilevia or to their respective owners and are protected by copyright and trademark laws. You may view, download and print them in order to evaluate, design, install and use ilevia products. You may not reproduce, modify, distribute or use them for commercial purposes without our written consent. Third-party trademarks mentioned on the website belong to their respective owners and are used only to indicate compatibility.

6. Cloud services and apps

6.1 Access

Access to the system via the app is configured by the installer or integrator who built the system, or by the user. You are responsible for safeguarding your credentials and access keys, and for whoever you authorise to use the app. If you believe they have been used by others, change them immediately and notify your installer or ilevia.

6.2 How the connection works

The app communicates with the ilevia server installed in the building. When you are away from home, the ilevia cloud servers, located in the European Union, connect the app to the local server; access keys are not stored in the cloud. The operation of the system does not depend on the cloud: without an internet connection the system continues to work locally, while remote control is not available. The processing of personal data is described in the privacy notice.

6.3 Availability

The cloud services are provided with the utmost care, but we do not guarantee that they will always be available and error-free: they may be interrupted for maintenance, updates, faults or causes beyond our control, such as the internet connection, network providers or app stores. Unless otherwise agreed in writing, the services do not include guaranteed service levels.

The app and the cloud services are not a substitute for certified safety systems. Intrusion and fire alarms, gas detection, emergency calls and functions on which the safety or health of people depends must operate autonomously and in compliance with applicable regulations, without depending on the app, the cloud or the internet.

6.4 Remote assistance

Remote assistance is optional and disabled by default. It is activated from the server's administration page, normally by the installer with the user's consent, and can be deactivated at any time. ilevia uses it only to provide technical assistance on the system.

6.5 Demo Web

The Demo Web is a demonstration environment with sample data, which may be modified or reset at any time. Do not use it for real or personal data.

6.6 AI assistants

The ILEVIA app for AI assistants allows you to control the system through third-party services, such as OpenAI's ChatGPT. Those services are governed by the terms and notices of their respective providers. Responses and commands generated by artificial intelligence may be inaccurate: check the outcome and do not use AI assistants for safety-related or critical functions.

6.7 Permitted use

You may not use the website, the apps or the cloud services unlawfully or in a way that damages them, for example by attempting to access other people's systems or accounts, circumventing security measures, overloading the servers, decompiling the software or reverse engineering the cloud protocols, or distributing malicious code. ilevia may suspend access in the event of a breach of these terms, of use that endangers the security of the services or of other users, or if required by law.

7. Personal data and cookies

The processing of personal data is described in the privacy notice; the cookies used by the website are described in the cookie policy.

8. Liability

To the extent permitted by law, ilevia is not liable for damages arising from the use of, or the inability to use, the website and the cloud services provided free of charge, from interruptions or errors of the services, from third-party content or services, or from use that does not comply with these terms and the documentation. Liability for wilful misconduct or gross negligence, liability for personal injury and any other liability that the law does not allow to be excluded remain unaffected, as do the rights granted to consumers by the Italian Consumer Code (Codice del Consumo).

9. Links to third-party sites

The website may contain links to third-party sites and services, such as app stores, the knowledge base or the sites of integrated manufacturers. ilevia does not control those sites and is not responsible for their content: their use is governed by their respective terms.

10. Governing law and jurisdiction

These terms are governed by Italian law. For disputes with professionals and businesses, the courts of Vicenza (Italy) have exclusive jurisdiction. If you are a consumer, the court of the place where you reside has jurisdiction, and the mandatory protections provided by the law of your country of residence remain unaffected.

11. Contact

For questions about these terms, write to us at info@ilevia.com or by PEC at ilevia@pec.it, or call +39 0424 480034.